Forel is always available to its customers if they have a problem, doubt or malfunction with their machinery.
Forel machinery is installed in more than 70 countries worldwide and with such a presence you must have an excellent service network. The efficient Help Desk prioritises incoming calls to internal engineers who manage all technical intervention around the clock.
Remote connection to the machine platform allows for system diagnosis directly from the headquarters straight to the operating panel. The dedicated in-house team of engineers can assist with troubleshooting, software updates, repair and fine tuning. With Forel by your side you have a virtual technician at your disposal, anytime.
For the most common situations such as machine calibration, alarm management and functionality, will be resolved instantaneously. For more complex cases, the Help Desk will schedule an onsite intervention with the next available qualified technician.
Remote connection to the machine platform allows for system diagnosis directly from the headquarters straight to the operating panel. The dedicated in-house team of engineers can assist with troubleshooting, software updates, repair and fine tuning.
With Forel by your side you have a virtual assistant at your disposal, anytime.
Together we will understand the issue and fix it.
Updating software ensures peak performance and output.
Perfects the process and guarantees the outcome for quality.
Thanks to an international network of field support technicians, the Help Desk will schedule an onsite intervention with the next available qualified technician.